Consumer Reports/National Research Center

Latest stories

6d
News 8000
On Your Side - Customer Service NightmaresNearly everyone has had to deal with customer service in the past year - to qu
On Your Side - Customer Service Nightmares
News 8000 / Posted 6 days ago
Nearly everyone has had to deal with customer service in the past year - to question a bill, request repairs, or return merchandise. News 8's Martha Koloski has more on the type of service some customers One of the toughest parts of being a... Read more
12d
KY3 Springfield
Need customer service? Don't expect to talk to a 'real person'Almost everyone has had to deal with customer service—to question a bill, reque
Need customer service? Don't expect to talk to a 'real person'
KY3 Springfield / Posted 12 days ago
Almost everyone has had to deal with customer service—to question a bill, request repairs, or return merchandise. And as the Consumer Reports National Research Center discovered, many have experiences they don’t like! Surveys conducted over... Read more
17d
News 10 WILX
CONSUMER REPORTS: Customer Service NightmareConsumer Reports analysis found that within every industry, some companies prov
CONSUMER REPORTS: Customer Service Nightmare
News 10 WILX / Posted 17 days ago
Consumer Reports analysis found that within every industry, some companies provide much better customer service than others. Almost everyone has had to deal with customer service—to question a bill, request repairs, or return merchandise. And as the... Read more
17d
Laguna Beach Coastline Pilot
Buy American at Buy HandIt is a story heard all too often: A local business is forced to close because
Buy American at Buy Hand
Laguna Beach Coastline Pilot / Posted 17 days ago
It is a story heard all too often: A local business is forced to close because of overseas competition. But Kavita Reddy, the owner and operator of Laguna Beach's Buy Hand boutique, is helping to support jobs in the states by carrying only items... Read more
18d
KOMO Seattle
Customer service - or not!Almost everyone has had to deal with customer service-to question a bill, reque
Customer service - or not!
KOMO Seattle / Posted 18 days ago
Almost everyone has had to deal with customer service-to question a bill, request repairs, or return merchandise. And as the Consumer Reports National Research Center discovered, many have experiences they don't like! Surveys conducted over several... Read more

People in this news