Tony Hsieh

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4d
Business Insider
A Zappos employee broke the record for the longest customer service call ever at 10 hours and 43 minutesis an online store that sells shoes and apparel, which on its own, isn't very e
A Zappos employee broke the record for the longest customer service call ever at 10 hours and 43 minutes
Business Insider / Posted 4 days ago
is an online store that sells shoes and apparel, which on its own, isn't very exciting. That's why the company's CEO Tony Hsieh, who's led the company since 2000, decided from the beginning to make customer service the company's main... Read more
8d
Quartz
How the publishing industry repackages privilege into compelling Horatio Alger storiesLas Vegas when it opened in 2013, coinciding with her book release. In his fore
How the publishing industry repackages privilege into compelling Horatio Alger stories
Quartz / Posted 8 days ago
Las Vegas when it opened in 2013, coinciding with her book release. In his foreward to her book, investor Zappos CEO Tony Hsieh highlighted the restaurant as an integral part of his downtown revitalization efforts. A few months later and with... Read more
16d
Web Host Industry Review
8 Insights on Investing in Truly Great Customer Serviceroles. Hire “People” People I can’t stress enough the importance of hiring “p
8 Insights on Investing in Truly Great Customer Service
Web Host Industry Review / Posted 16 days ago
roles. Hire “People” People I can’t stress enough the importance of hiring “people” people in customer facing roles. Tony Hsieh of Zappos is famous for saying “people relate to people, not companies.” Hire people that can be passionate about... Read more
16d
Web Host Industry Review
8 Insights on Investing in Truly Great Customer Service...It’s the New Marketing!roles. Hire “People” People I can’t stress enough the importance of hiring “p
8 Insights on Investing in Truly Great Customer Service...It’s the New Marketing!
Web Host Industry Review / Posted 16 days ago
roles. Hire “People” People I can’t stress enough the importance of hiring “people” people in customer facing roles. Tony Hsieh of Zappos is famous for saying “people relate to people, not companies.” Hire people that can be passionate about... Read more
22d
Fortune
5 Lessons Business Leaders Can Learn From Brexitwhich they perceive is more timely and accurate than internal communication. F
5 Lessons Business Leaders Can Learn From Brexit
Fortune / Posted 22 days ago
which they perceive is more timely and accurate than internal communication. Following a 2015 layoff, Zappos founder Tony Hsieh wrote to employees: “Remember this is not my company, and this is not our investors’ company. This company is all... Read more

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